Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return：
- your item must be in the same condition that you received it, unused and in its original packaging.
- You must also provide the receipt or proof of purchase.
How to Return Items
To start a return, please contact us first at stedi@steditools.com.
If your return is accepted, we will provide you with:
- A return form to include with your package.
- Detailed instructions on how and where to send your items.
Items sent back to us without prior authorization will not be accepted.You can always contact us for any return question at stedi@steditools.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you received the item:
- A defective or damaged product
- The wrong product
- Lost (when logistics tracking shows as delivered)
For all above issues, you must report them within 2 business days of package delivery，so that we can evaluate the issue and make it right as soon as possible
Exchanges
We currently do not accept exchanges. If you need a different item, please return your purchase for a refund and place a new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stedi@steditools.com.
If you have any further questions or need assistance, please do not hesitate to contact us at stedi@steditools.com